Hotels

Smart Staff Tracking And Guest Navigation Enhanced by Hotel Wayfinding Across a Luxury Hotel

A luxury resort spanning 45,000 m² of indoor and outdoor spaces—including guest rooms, event venues, and service corridors—required a smart coordination system to enhance operational efficiency and guest experience. With 150+ staff members moving across multiple zones, the property faced challenges in task routing, access control, and real-time oversight. The resort adopted a BLE-based tracking solution integrated with PMS and mobile navigation to streamline service delivery and reduce response times.