Learn how Azienda Ospedaliera San Giuseppe Moscati Avellino transformed the visitor experience and reduced administrative strain by deploying MoscatiMaps, an indoor wayfinding mobile application powered by Navigine's location algorithms, integrated by GPI Group, and engineered by Arsera.
TL;DR
- Turn-by-turn indoor guidance reduces patient stress: MoscatiMaps empowers visitors to independently navigate complex multi-story hospital wings from entrances or parking areas directly to their appointments.
- Strategic partner ecosystem ensures seamless execution: Navigine provided the positioning SDK and algorithms, GPI Group led overall project management and system integration, and Arsera developed intuitive native iOS and Android apps.
- Phased rollout guarantees operational stability: Building 1 is fully live and serving patients, while Building 2 infrastructure and routing algorithms are completely configured for the next activation stage.
- Alleviates staff burden and corridor congestion: Decreasing direction-seeking foot traffic frees clinical and administrative staff to focus on patient care while streamlining hallway movement.
- Scalable architecture built for expansion: Navigine’s flexible SDK allows the hospital to easily extend wayfinding capabilities to remaining campus facilities in future project phases.
Smarter Wayfinding in Healthcare: How San Giuseppe Moscati Hospital Boosts Patient Experience with Navigine
Navigating a modern healthcare complex can be daunting for patients, visitors, and new staff alike. To transform the visitor experience and eliminate hospital wayfinding stress, Azienda Ospedaliera San Giuseppe Moscati Avellino has launched a cutting-edge indoor navigation project powered by Navigine's location technology. Brought to life through end-to-end integration and project management by GPI Group, and seamless mobile application development by Arsera, this collaborative ecosystem delivers precise indoor positioning straight to visitors' smartphones.
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Navigating Modern Healthcare Facilities
Large healthcare campuses consist of multiple interconnected buildings, wards, diagnostic centers, and administrative wings. Serving a regional catchment area of over 500,000 residents with 628 beds and more than 23,000 annual admissions, facilities like AORN San Giuseppe Moscati experience constant foot traffic. Misplaced visitors often experience heightened anxiety, leading to late appointments, crowded corridors, and extra strain on hospital staff who spend valuable time providing directions.
To address these operational and patient-care challenges, Azienda Ospedaliera San Giuseppe Moscati Avellino sought a robust, mobile-first indoor navigation platform. The goal was simple: empower patients and visitors to independently navigate from the entrance or parking area directly to their destination with turn-by-turn accuracy.
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The Solution: MoscatiMaps Mobile Application
The initiative led to the creation of MoscatiMaps, a dedicated indoor navigation and information app designed specifically for the hospital campus.
- Indoor Positioning Engine (Navigine): Navigine provides the core location-based technology, offering precise indoor positioning algorithms and SDK tools to render interactive, multi-floor indoor maps.
- Systems Integration & Management (GPI Group): As the primary project manager and integrator, GPI Group orchestrated the technology deployment, aligning the digital navigation system with hospital operations and infrastructure requirements.
- App Engineering & UI/UX (Arsera): Mobile software developer Arsera designed and built the native iOS and Android applications, ensuring an intuitive, accessible user interface optimized for visitors of all age groups.
The app provides real-time location tracking, interactive floor plans, point-of-interest (POI) searching for departments and clinics, and dynamic route calculation across multiple floors.
Download MoscatiMaps:
Android: Get it on Google Play
iOS: Download on the Apple App Store
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Phased Rollout & Current Status
To ensure reliable performance, seamless system calibration, and thorough testing, the indoor positioning system is being deployed in phased stages:
- Building 1 (Live): Fully operational. Visitors and patients actively use MoscatiMaps for real-time indoor guidance in the hospital's main facility.
- Building 2 (Ready for Launch): Indoor mapping, beacon infrastructure, and routing algorithms are fully configured, with activation slated for the immediate next phase.
Key Benefits for Patients and Hospital Operations
- Reduced Patient Stress & Arrival Delays: Clear, turn-by-turn guidance helps patients arrive at consultations relaxed and on time, addressing delays across 28 clinical departments.
- Operational Efficiency: Decreased direction-seeking traffic reduces corridor congestion and allows administrative and clinical staff to focus on direct patient care.
- Accessibility: Enhanced navigation assistance makes complex multi-story facilities accessible to all visitors.
- Scalable Architecture: Built on Navigine’s flexible SDK and GPI’s integration framework, the system is designed to seamlessly accommodate future expansions across additional hospital wings.
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The Power of Strategic Collaboration
The success of the MoscatiMaps deployment highlights the strength of combining specialized expertise: world-class indoor location algorithms from Navigine, strategic system integration from GPI Group, agile mobile development from Arsera, and a forward-thinking vision from Azienda Ospedaliera San Giuseppe Moscati Avellino.
As phase two launches across the remaining campus facilities, Moscati Hospital continues to set a benchmark for digital transformation in Italian healthcare infrastructure.
